Order Processing

• Orders are processed within 1-2 business days after payment is received.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery

• We ship via standard carriers such as UPS, DHL, and USPS.
• Delivery times vary by location, but most U.S. orders arrive within 3–7 business days.
• Expedited shipping options may be available at checkout.

Shipping Rates

• Rates are calculated at checkout based on order weight, dimensions, and destination.

Order Tracking

• Once your order ships, you will receive a tracking number by email.

Damaged or Missing Items

• Please inspect your order upon receipt.
• If your order arrives damaged, defective, or incomplete, contact us within 7 days of delivery at info@sumsupplies.com with photos and order details.

Returns & Refunds

• Returns must be requested within 14 days of delivery.
• Items must be unused, in their original condition, and in original packaging.
• To start a return, contact us at info@sumsupplies.com with your order number. Unauthorized returns will not be accepted.
• Customers are responsible for return shipping costs unless the product was defective or shipped in error.
• Once the return is received and inspected, a refund will be issued to the original payment method (minus shipping charges, unless the return was due to our error).

Non-Returnable Items

• Custom or special-order products are not eligible for return.